電話客服英文自我評價

　　當自己沉澱下來，窺探自己的內心，寫下自己的自我評價，這樣才可以不斷進步。但是自我評價要怎麼寫呢?下面是小編為大家帶來，相信對你會有幫助的。

　　篇一

　　Into the ** company has been practical two months ago, a short period of trial has been drawing to a close. In determining my career I feel the need to be a job identification to express my work attitude. Since the work, in the unit leaders carefully nurtured and taught, through their own continuous efforts, whether ideological, learning or work, have made considerable development and tremendous gains.

　　Work, both in the total station, or in the customer service department, are based on the guests first, try to meet the requirements of the guests. At that time is to learn the operating skills of GPS, no matter which department, are strict demands on themselves, assiduously study the business, is with such a firm conviction, strive to become experts. For my future work carried out successfully laid a good foundation chu.

　　Ideally, consciously abide by the company's rules and regulations, insist on participating in the company's every training. The need for positive progress, love the company's brick and tile, has been rigorous attitude and positive enthusiasm to join in the study and work, although the success of the tears, but also the bitterness of failure, but increasingly fierce social competition also made me fully Recognizing the importance of being a good worker in the all-round development of moral, intellectual and physical development.

　　In the study, the strict demands on themselves, correct work attitude, made the theory associated reality; thus enhancing their own expertise and the strengths of the ideological and cultural qualities, including life also learned to develop good habits, life enrichment And structured, a rigorous attitude towards life and good living style, warm and generous, honest and trustworthy, helpful and have their own principles of good work, to live in harmony with my colleagues.

　　Although I have just learned from the alma mater that some theoretical knowledge, but this situation can not meet the needs of the work. In order to grasp the service industry as soon as possible, every day to the company to learn the company system and theoretical knowledge, etc., to the working hours, and those of the older generation to learn the actual operation and help to do small things to the evening homesickness mood growing, Time to exercise, to overcome and efforts to make me slowly become a qualified service, just like to spend three months of work, so I gain the most is in the service, it makes me understand the most basic people Of the communication etiquette, treat the guests to be warm, friendly and patient.

　　Although only a short period of three months, but the middle of the harvest is indelible, and the unit leaders and colleagues to help are inseparable. I always firmly believe the words "a match and then bright, and only a large light beans, but if a match to ignite a bunch of matches, it will burn." I hope to use my beautiful youth, to light every one Guests, inspired by inspiring colleagues together for the cause of our dedication, marry a beautiful tomorrow.

　　篇二

　　My greatest feature is affinity, easy to leave a good and deep first impression, with a strong ability to adapt to unexpected situations and unexpected changes, remain alert and prudent attitude of the ability to work.Independent, honest and responsible.

　　My motto is "to eat bitter in the bitter side for the Master." I have the patience and perseverance, I can empathy and the overall situation as the most important, with team spirit, and the ability to adapt to the environment is also very strong, with good communication skills and coordination, has a good sense of service.

　　In addition, I have a strong ability to learn innovation, to learn with an open mind, not impetuous, they are not familiar with the field, to sink under the heart to start from scratch, starting from the grassroots small, able to use their brains. Imaginative, like the use of association and jump thinking to solve the learning and life problems.

　　My mental capacity is strong, able to overcome and correct the tension in the work, every day to maintain a smile and optimistic attitude.

　　In short, I feel that they are very suitable for all aspects of customer service as a job.

　　篇三

　　Character cheerful, humble and stable and dynamic, others sincere enthusiasm. Have a strong organizational skills, practical hands-on ability, team spirit and the ability to communicate from top to bottom. Have a high level of technical and on-site management experience. Can be hard-working, adapt to a variety of environments and into one.

　　Be able to work efficiently, do things rigorous, self-responsible; have a sense of responsibility, keep its promise; good at learning have a strong ability to adapt to the new technology has a high enthusiasm, willing to accept new challenges with team spirit and collective sense of honor;Things have a certain degree of innovation.

　　Familiar with the customer service system management process, has a wealth of experience in communication with customers, and mastered a lot of communication skills; strong sense of responsibility, with excellent customer service awareness and high customer service skills and training experience; good at handling vicious complaints, Familiar with the foreign exchange write-off knowledge and operational procedures; skilled and well-grasp the use of C, Delphi, SQL, skilled use of Windows and various office software, strong writing skills and Good communication skills and teamwork skills, initiative and initiative and responsibility, usually likes to expand their knowledge of self-study.

　　With a strong entrepreneurial spirit, professionalism and good communication and expression skills, master customer sales and relationship maintenance skills! Company development, I will have to develop the mentality to treat the work.

　　A: After-sales personnel should have the conditions

　　After-sales service work is a comprehensive skill requires a very high work, by the requirements of the after-sales service personnel is also very high, must meet the following conditions:

　　1. Have at least five years of experience in the field of work, preferably in technical work or sales. Have several years of experience, know the current market situation, understand customer needs, and understand some business operations and service channels.

　　2, more personal accomplishment, have a high level of knowledge, such as bachelor degree or above, familiar with the product knowledge, and have used to sell products, machinery, equipment, equipment knowledge.

　　3, good personal communication skills, verbal ability, good manners, know when and where to face what the situation suitable for the language, know how to deal with a certain relationship, or dealing with experience, with a certain personality power , The first impression can give customers trust.

　　4, the mind is flexible, on-site contingency capability, to the scene to use the site conditions to solve the problem immediately.

　　5, the appearance of clean and generous, decent demeanor, corporate ambassador and product spokesperson's demeanor, not necessarily to look beautiful, but at least worthy of the audience, do not appear on a crooked nose twisted oblique oblique clothes, beard stare Eye, detrimental to the corporate image.

　　6, good working attitude, enthusiasm, proactive, in time for customer service, do not care about personal gains and losses, there is dedication.

　　Second, the process of handling customer complaints and complaints procedures:

　　1, the establishment of customer opinion ***or complaint registration form*** and the like form.

　　Such as company name, address, phone number, and the reasons; and timely delivery of the form to the hands of service personnel, records of people to sign to confirm, such as office clerks, office workers, Receptionist or clerk.

　　2, after-sales service staff received information by telephone, fax or to the customer location for face to face communication, a detailed understanding of complaints or complaints, such as the problem computer name, specifications, production date, production lot number, when used,Performance status, the brand used before the use of this brand, the status of the recent use of the situation and so on.

　　3, analysis of these issues information, and explain to customers and explain the work, provide communication and consultation with customers.

　　4, will report to the leadership to deal with the situation, the service staff put forward their own views, apply for leadership approval, to promptly reply to customers.

　　5, the customer confirmed the treatment plan, signed a deal with the agreement.

　　6, the agreement back to the relevant departments of enterprises to implement, for compensation oil, and notify the Canguan shipments, for a small gift, notify the market management staff issued.

　　7, tracking the implementation of the results, until the customer is satisfied with the answer so far.

　　Third, deal with customer complaints and complaints:

　　1, to confirm the problem

　　Carefully and patiently listen to the complainant to speak, and listen to the record, the other statements in the process to determine the cause of the problem, to seize the key factors.

　　As far as possible to understand the complaint or complain about the whole process of the problem occurs, do not hear, use a tactful tone for detailed inquiry, careful not to use offensive words, such as "Please elaborate once" or "Please wait, I do not clear……"

　　Repeat what you know about the problem to the customer and allow the customer to confirm it.

　　After understanding the problem to ask the views of customers, such as how they think it is appropriate to deal with, what are your requirements and so on.

　　2, analysis of the problem

　　In their own grasp of the situation, the scene not to conclusions, to the next judge, do not light commitment.

　　The best problem with the peer service staff to discuss, or report to the corporate leadership, the common analysis of the problem.

　　The extent of the problem, to what extent?

　　What is the level of your problem? Is it necessary to get to know more about other places, such as listening to the agent statement, should be to specific users, such as repair shop there to find out.